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  • 7+ years of experience as a Business System Analyst documenting requirements using process flows, use cases, interviews and investigation of current state (As-Is systems and/or processes), to-be processes, data analysis, flat files.
  • Experienced in all phases of the Software Development Life Cycle (SDLC), including analysis, design, development, testing and implementation of software applications.
  • Managed an offshore development and analysis team.
  • Experienced in performing GAP analysis to identify problems and inconsistencies
  • Experienced in Database development and maintenance with excellent SQL skills.
  • Experienced in developing and managing Test Plans for Unit Testing (based on Use Cases and Mapping documents), Integration Testing and User Acceptance Testing.
  • Experienced in Agile Development Methodology (Scrum, Extreme Programming, Pair programming), Waterfall and other development methodologies.
  • Experienced in Project Management activities and Tools; developing formal Project Plans.
  • Excellent communication, analytical, interpersonal and presentation skills; expert at managing multiple projects simultaneously.
  • In-depth knowledge of Rational Unified Process (RUP); data modeling and mapping; design using UML, Rational Rose, and Visio along with understanding of Rapid Application Development (RAD).
  • Skilled to assemble, analyze and evaluate data to make appropriate recommendations and decisions to the Business stakeholders and the Project team; reduce development costs and providing traceability of projects.
  • Microsoft Certified Professional (MCP); Cisco Certified Network Associate (CCNA).
  • Pursuing CBAP and PMP certifications; Member of IIBA (International institute of Business Analysis).
    University of Texas at Dallas, Dallas, TX
    Jan 06 - Dec 07
    Masters in Computer Science, 3.6 Grade Point Average

    MIMIT, India
    Aug 01 - June 05
    Bachelor of Technology in Computer Science, 3.85 Grade Point Average

  • Microsoft Certified Professional (MCP)
  • Cisco Certified Network Associate (CCNA)
  • Pursuing CBAP and PMP certifications
  • Member of IIBA (International institute of Business Analysis).

  • Object Oriented Analysis & Design
  • Advanced Database Management Systems
  • Requirements Engineering
  • Software Architecture and Design
  • Software Testing, Valid. & Verification
  • Advanced Software Engineering
  • Software Project Planning & Mgmt
  • Advanced Algorithm and Analysis
  • Telecom Network Mgmt

Work Experience:
    Epsilon, Irving-TX
    July 10 - Present
    Business System Analyst
  • Worked with the clients to capture the business process and functional and non-functional requirements for the CR’s.
  • Part of the Table-top test team, performing the structured walkthrough test and the simulation of a crisis scenario.
  • Maintained a standard data model for the system that is in compliance with the vendors, which acts as the interfaces to the system.
  • Actively participated in the yearly Audit to identify IT related risks throughout development phases to ensure business objectives are met, areas include databases, security, and disaster recovery; and bridging the gap in the audit findings.
  • Created the Backup and Restore process for all the existing processes in place and initiated a detailed testing of the process and documented the result.
  • Part of the team for monitoring the Monthly Fulfillment Process.
  • Documented the Test Cases, Test Plans and the QA documentation for the received Change requests.
  • Manually tested the new and existing modules before final delivery using Oracle and Netezza databases on the testing as well as the production server.
  • Acted as a COS (Campaign Operations Specialist), developed and managed UNICA marketing campaigns.
  • Worked on the Process management, process enhancements, PI’s (Process Improvements) and research requests submitted by the client, provided suggestions for future PI and cost reduction processes.
  • Gained The Effective Edge training for better management of time and resources.
  • POC for the monthly Prescreen Refresh process; Receiving the bureau flat file, Processing of the files by the poller, Monitoring the scrubbing and cleaning of the data, reports creation, Data verification and validations, Managing threshold exceptions, Reports validation, Posting the reports to the client portal.
  • Worked closely with the development team to manage the Change Requests.

    ZeOmega LLC, Frisco-TX
    March 09 - July 10
    Business System Analyst/Project Manager
  • Managed the offshore development and testing team.
  • Daily management with status check and task assignment to the offshore Business Analyst team.
  • Worked with the clients to capture the business process, functional and non-functional requirements for customizing and configuring the Jiva app.
  • Documented the As-Is/To-Be processes and following the Business Process Re-engineering (BPR) practice to develop the gaps analysis document.
  • Prepared the Requirements Tractability Matrix (RTM) and the Test Plan / Test Cases based on the use cases identified during the requirements gathering.
  • Coordinated the client and development team meetings for the requirement elicitation and verification.
  • Managed multiple concurrent projects implementation of different products across multiple clients.
  • Assisted the Project Management office in preparing the Project time estimates, preparing monthly Time Reports and Weekly Project Status Reports; managing the project timeline, scope and resources.
  • Developed the Implementation Plan and the project delivery milestones.
  • Implemented the Health Care Services Request for Review and Response Guide (HIPPA 278 standards)
  • Analyzed and worked on the Production Database server (MS SQL Server).
  • Managed clients Change Requests based on the requirements specified in the FRS.
  • Managed the Production issue using the bug tracking system - Bugzilla.
  • Managed the internal Wiki pages for the project with the Requirement and Training documents, Change orders, Minutes of meetings (MOM) created throughout the lifecycle of the project.
  • Developing End User Training material including Power-point slide, Training guides.
  • Delivered classroom/WebEx training sessions to the end users.
  • Part of the team for managing the Post-implementation support for the client.
  • Played an important role in improving the Software development approach to claim a CMM Level 3.
  • Managed the purchasing, setup, training of the Load Runner Testing Tool from HP for the Jiva App.
  • Worked with the "Tortoise SVN" as well as "GIT" tools for source code version management; Bugzilla bug tracker and Bugzilla reports.

    Content Pilot LLC, Dallas-TX
    Feb 08 - March 09
    Business System Analyst/Project Manager
  • Worked as a Project Manager for a web and windows based application for signature creator from Excel spreadsheets in multiple file formats.
  • Setting up of the company Wiki to be used by the current and future employed for reference.
  • Worked with the clients to capture the business process and functional and non-functional requirements for developing web sites/web based applications for law firms.
  • Developed templates, widgets in VE (Java Framework) for the implementation of web-based applications.
  • Managed the Database server (My SQL and MS SQL Server) on the production server.
  • Played an important role in the implementation of,,,,, and
  • Set up and Management of web servers.
  • Worked as a network administrator to enhance and manage the company's internal and external network.
  • Implemented & managed the Bug Tracking System OnTime.
  • Implemented the managed/scheduled the backup server "Symantec Backup Exec"
  • Administered the UNIX production server.
  • Administered the Tortoise Subversion for source code management.
  • Implementation and administering the Analytics Server.
  • Managing the companies PBX phone system.
  • Procured and managed MSDN and other software needs.
  • Worked with "Beyond Compare" file/folder comparisons tool for efficiently moving code to the Production environment.

    Aegis Tech, Dallas-TX
    Aug 07 - Feb 08
    Business System Analyst
  • Worked as a Project Manager for desktop application and Web based application.
  • Played an important role in the analysis, design and development of web sites.
  • Network administration and Web Site hosting for the clients.

    Estech System, Plano-TX
    Dec 06 - Aug 07
    Software Engineer Intern
  • Supported and maintained software's developed in C, C++, Visual Basic, Access and Crystal Reports. Tested the software, managed the COM Add-ins integration with Microsoft Outlook.
  • Designed and maintained COM add-in for outlook to communicate with the PBX phone system.
  • Use-Case analysis to clarify requirements. Modeled designs using Rational Rose to create UML diagrams.
  • Developed presentations to illustrate system changes and progress; developed project documentation.
  • Managed the source code using version control system, PVCS.

    Alliance F Infotech, New Delhi- India
    Jan 05 - Dec 05
    Business System Analyst
  • Assisted in the management of multiple client projects and maintenance of a java application
  • Maintained and enhanced a web application in java with back end in SQL server.
  • Used Use-Case analysis to clarify requirements, Prepared SRS document and Generated RTM.
  • Modeled designs using Rational Rose to create UML class, Sequence, Collaboration and Activity diagrams.
  • Interface between client and development team, conducted regular meetings for change identification.
  • Helped develop accurate and complete test plans and conduct testing, Coordinated UAT.
  • Assisted in the prioritization of multiple tasks effectively, enforcement of project deadlines and schedules.

    HFCL Connect, Mohali, India
    May 03 - Aug 03
    Software Engineer Intern
  • Library Management System using Visual Basic and SQL.
  • Gathered requirements, produced SRS.
  • Created Database in SQL server and connected to the application.
  • Tested the application for bug identification and fixes, if any; documented the User Manual.
Community Involvement
  • President, Cultural Association, MIMIT India (2004)
  • Head of the Finance and Marketing Team for festivals at MIMIT, India (2004)
  • Member of the Indian Student Association at UTD (2006-2007)
  • International Student Volunteer at University of Texas at Dallas (2006)
  • Member of IIBA (International Institute of Business Analysis)